Shipping Policy
Shipping Times
We use multiple postal and delivery services depending on the location (if regional) and the size of order. We DO NOT accept deliveries to PO Boxes.
You can request a specific postal service by leaving a note in your ‘order notes’ we will do our best to accommodate this.
All orders are generally processed within 7 business days (with the exception of peak season and sale periods). Should there by any reason this is delayed we will notify you.
If there’s any questions, please do not hesitate to contact us at hello@MiimiMarraal.com.au
Once shipped, please allow up to 7-14 business days for your order to arrive in Australia, depending on your locality. Tracking notifications are automatically emailed upon shipment, however if you do not receive any tracking,please email hello@MiimiMarral.com.au
We cannot take responsibility if an item does not arrive to you in time if needed for a gift or for a special event/date due to postal delays. If you would love your order to be sent out urgently, please do choose express postage at checkout.
We are committed to protecting our environment and therefore use recyclable boxes and/or reused packaging. Although your order may not always look ‘pretty’ it will always be packaged safely and sustainably. We use Biodegradable tape and recycled paper wherever possible.
If you require your order to be wrapped, we can do so at additional cost. We can also include a personalised note if you're sending the gift direct to the recipient. Just leave us a note at checkout.
Damaged and Faulty Items
It is the customers responsibility to check goods on arrival to ensure no breakages have occurred in transit AND the item is not faulty. Any damaged or faulty items must be reported within 3 days of receiving your order. If an item arrives damaged or faulty, please CONTACT US and provide proof the of the damage or fault (We suggest you to take a video while unwrapping/unboxing any of our items and email it to us as proof). If the item needs to be returned to Miimi Maraal, the damaged or faulty item must be sent back prior to a replacement product is shipped out to you. Please note that Miimi Maraal is not responsible for any breakages or damage that occur once the toy has been played with. Manufacturing faults will be referred to the manufacturer to improve our products in the future.
Delivery Address
Please ensure that your delivery address is complete and correct. If your address requires update prior to the order being shipped, please contact us immediately to update to your new delivery address. Additional shipping charges may apply if redelivery is required.
Authority to Leave
All orders placed with Miimi Maraal may be requested to have an authority to leave (ATL). This means that you give permission for your order to be left unattended at your delivery address without a signature when the parcel is delivered. It enables our couriers to deliver your order on the first attempt which means you have to wait less time for your order. If there is no safe place to leave or you need to leave, please include this information when you place your order, and we will ensure our delivery partners are aware of this request.
Pre-orders
When placing an order that includes both pre-order and in stock items, your order will be shipped out together when the pre-order item becomes available. On request they may be sent out separately however this will incur an additional processing/delivery charge.
Should you order a *Pre Order* Item, your order will be sent all together. If you require items that are in stock to be shipped out first, please contact us so that we can arrange to do so. A secondary shipping fee will apply. Although we try out best to give accurate pre-order dates, occasionally these can be incorrect due to various factors that are out of our control. If there are any further delays in addition to those pre-order arrival dates, we will endeavour to notify you. Once your order is placed it cannot be cancelled unless faulty (please read our returns/refund policy).